The Delhi Metro Rail Corporation (DMRC) has extended its WhatsApp-based ticketing service to all of its lines in the Delhi National Capital Region. Passengers now have the option to book tickets either by sending a message with the text “HI” to a designated WhatsApp number or by scanning a QR code available at the metro stations.
This service is accessible in both English and Hindi, as a part of DMRC’s efforts to improve the travel experiences and encourage more passengers to use the Delhi Metro. While a convenience fee is charged for credit/debit card transactions, there are no additional charges for UPI-based transactions.
The Delhi Metro Rail Corporation (DMRC) announced on Thursday that it has extended its WhatsApp-based ticketing service across all its lines. Initially, this feature was limited to the Airport Express Line, after its launch in May.
How to book tickets through WhatsApp?
Passengers can book tickets either by sending a message with the text “Hi” to +91 9650855800 on WhatsApp or by scanning the QR code available at the Metro Stations, according to officials.
Anuj Dayal, principal executive director of Corporate Communications at DMRC stated, “After a successful introduction on the Airport Express Line in May, DMRC has now expanded this cutting-edge service to cover all the lines in the NCR region, including Gurugram’s Rapid Metro.
He said that the user-friendly WhatsApp chatbot is available in both English and Hindi, ensuring that it caters to a diverse group of metro riders. He further added, “Thanks to the integration of the WhatsApp-based ticketing system, Metro riders can effortlessly purchase tickets with a single click, right from the convenience of their homes or workplaces.”
How many tickets can be generated at once?
DMRC said that a user can generate a maximum of six QR tickets in a single purchase. Ticket bookings are open between 6 am and 9 pm for all lines, except the Airport Express Line, which offers the service from 4 am to 11 pm.
Dayal further explained, “The system does not permit ticket cancellations. A convenience fee will be applied for transactions conducted through credit/debit cards. However, there will be no additional costs for UPI-based transactions.
Vikas Kumar, the managing director of DMRC, stated, “Providing Metro passengers with the option to buy tickets through a simple chat will greatly improve their travel experience. WhatsApp is the preferred messaging platform for the majority of Indians, and buying a Metro ticket will now be as effortless as sending a message to a friend or family member. We are confident that this integration will inspire more commuters to choose the Delhi Metro as their preferred mode of transportation.”
